December 08, 2017
VPAT
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Global Internet Management Corp.("GIM") is dedicated to providing high quality information technology that is accessible to people with disabilities. In particular, GIM is committed to ensuring full compliance with the Section 508 accessibility standards. To this end, GIM has worked to ensure that the Infoserve Content Management Platform ("GIM") is accessible.

The information contained within this Voluntary Product Accessibility Template ("VPAT") is a result of an internal audit performed by GIM. This testing included, but was not limited to: automated testing of the web portions, extensive manual testing on the web portions, and testing by users who are blind and low-vision with leading assistive technologies such as the JAWS screen reader, the ZoomText screen magnification software, and Dragon Naturally Speaking for compliance with the Section 508 standards.

Compliance Summary

Summary Table
Voluntary Product Accessibility Template
Criteria Supported
Section 1194.21 Software Applications and Operating Systems Supports with exceptions
Section 1194.22 Web-based Internet Information and Applications Supports
Section 1194.23 Telecommunications Products Not Applicable
Section 1194.24 Video and Multi-media Products Not Applicable
Section 1194.25 Self-Contained, Closed Products Not Applicable
Section 1194.26 Desktop and Portable Computers Not Applicable
Section 1194.31 Functional Performance Criteria Supports with exceptions
Section 1194.41 Information, Documentation and Support Supports

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Support Levels
Support Level Description
Supports GIM fully meets the letter and intent of the Criteria.
Supports with Exceptions/Minor Exceptions GIM does not fully meet the letter and intent of the Criteria, but provides some level of access relative to the Criteria.
Supports through Equivalent Facilitation GIM provides an alternate way to meet the intent of the Criteria.
Supports when combined with Compatible AT GIM fully meets the letter and intent of the Criteria when used in combination with Compatible AT.
Does Not Support GIM does not meet the letter or intent of the Criteria.
Not Applicable The Criteria does not apply.
Not Applicable - Fundamental Alteration Exception Applies A Fundamental Alteration of GIM is required to meet the Criteria.

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Section 1194.21 Software Applications and Operating Systems
Voluntary Product Accessibility Template
Note: This section covers all GIM components for Internet explorer and GIM web service UI API.
Criteria Support Level Remarks and Explanations
(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually. Supports GIM Provides full keyboard support by avoiding the use of device dependent event handlers and using standard html elements. AccessKeys are also provided some functions such as "make it happen" button found on most pages.
(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards. Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer. Supports The web portion of GIM does not disrupt accessibility features and employs accessibility enhancements such as ARIA to improve accessibility over standard HTML. Additionally, GIM follows high contrast mode of the Windows OS when viewed in a browser that support high contrast settings.
(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes. Supports GIM provides standard focus indication provided by the browser. In addition, visual focus events that are triggered by mouse hover are also triggered by keyboard focus.
(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text. Supports GIM Web provides alternate and equivalent text providing additional state and role information where needed. Form fields provide explicit labels or title attributes, groups of controls are properly grouped with fieldsets and legends.
(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Supports All bitmap images are used in a consistent fashion.
(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes. Supports GIM Web provides textual information through standard HTML elements.
(g) Applications shall not override user selected contrast and color selections and other individual display attributes. Supports GIM screens do not override selected contrast and color selections or display attributes of a user's operating system when viewed in a browser that supports using OS color settings including high contrast.
(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user. Supports GIM Web does not display animation.
(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Supports GIM Web does not use color alone to convey information. Any instance where color is used to convey meaning or supply context the color is combined with equivalent text and/or visual indication.
(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided. Not Applicable GIM does not permit users to change color and contrast settings.
(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz. Supports No blinking or flashing elements are used.
(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Supports All form elements within GIM Web are properly labeled and all forms are designed to be completed and submitted with accessibility in mind. For exGIMle, the tab order is logical, required field notation is includes in the accessible label, and forced focus changes are avoided.

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Section 1194.22 Web-based Internet information and applications
Voluntary Product Accessibility Template
Note: This section covers the main GIM web UI only. Adobe Captivate based training courses and wiki based reference materials are not covered.
Criteria Support Level Remarks and Explanations
(a) A text equivalent for every non-text element shall be provided (e.g., via "alt", "longdesc", or in element content). Supports All images throughout GIM have appropriate alt attributes. All non-textual elements such as visual selection, sections, etc. provide textual equivalents through text markup and HTML structure.
(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation. Supports GIM does not contain multimedia. *Training courses are not covered by this VPAT -- however, the Captivate based training courses provide closed captioning and textual equivalents.
(c) Web pages shall be designed so that all information conveyed with color is also available without color, for exGIMle from context or markup. Supports GIM does not use color alone to convey information. Any instance where color is used to convey meaning or supply context, that use of color is combined with text and other visual indicators.
(d) Documents shall be organized so they are readable without requiring an associated style sheet. Supports GIM uses CSS to dictate layout and presentation. All content, interfaces, and system functionality work and are readable without style sheets. The reading order of content is correct when reviewed with screen readers.
(e) Redundant text links shall be provided for each active region of a server-side image map. Not Applicable ` There are no server-side image maps within GIM.
(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape. Not Applicable There are no image maps within GIM.
(g) Row and column headers shall be identified for data tables. Supports Column headers are identified for all data tables within GIM and their scope is defined to dictate relationships between header cells and data cells. Row headers are not defined on data tables within GIM. In the majority of cases, the table structure is simple and the lack of row headers should not significantly reduce usability for assistive technology users. The majority of data tables in GIM are designed with visual column headers and do not visually indicate row headers.
(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers. Supports In all cases where header cells are identified, the association between data cells and header cells are created through the use of the 'scope' attribute.
(i) Frames shall be titled with text that facilitates frame identification and navigation Supports There are no frames in use within GIM.
(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Supports No elements exist within GIM which would cause flicker of any kind.
(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes. Not Applicable Text-only alternatives are not used.
(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology. Supports All elements that use scripting are keyboard accessible and provide textual equivalents.
(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with §1194.21(a) through (l). Supports The GIM platform provides links to launch the InFocus companion application via Java Webstart. Launching of InFocus requires Java 1.6. Instructions for downloading and installing Java can be found in GIM's reference Wiki located with the Learning Center tab of GIM. If Java is not found, a message is displayed directing the user to a link where Java can be downloaded.
(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues. Supports All form elements within GIM are properly labeled and all forms are designed to be completed and submitted with accessibility in mind. Form fields have explicit labels or title attributes. These labels also include notation for required fields and other constraint information. Error and instruction messages are displayed prior to the form. Form fields are laid out in an intuitive manner.
(o) A method shall be provided that permits users to skip repetitive navigation links. Supports A "Skip Navigation" hyperlink is present on every screen within GIM. This link allows users to navigate to the main content area.
(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable Timed responses are not required by GIM.
Note to 1194.22: The Board interprets paragraphs (a) through (k) of this section as consistent with the following priority 1 Checkpoints of the Web Content Accessibility Guidelines 1.0 (WCAG 1.0) (May 5 1999) published by the Web Accessibility Initiative of the World Wide Web Consortium: Paragraph (a) - 1.1, (b) - 1.4, (c) - 2.1, (d) - 6.1, (e) - 1.2, (f) - 9.1, (g) - 5.1, (h) - 5.2, (i) - 12.1, (j) - 7.1, (k) - 11.4.

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Section 1194.23 Telecommunications Products
Voluntary Product Accessibility Template
Criteria Support Level Remarks and Explanations
(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. Not Applicable --
(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols. Not Applicable --
(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. Not Applicable --
(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. Not Applicable --
e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays Not Applicable --
(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. Not Applicable --
(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. Not Applicable --
(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided. Not Applicable --
(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product. Not Applicable --
(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery. Not Applicable --
(k)(1) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be tactilely discernible without activating the controls or keys. Not Applicable --
(k)(2) Products which have mechanically operated controls or keys shall comply with the following: Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum. Not Applicable --
(k)(3) Products which have mechanically operated controls or keys shall comply with the following: If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character. Not Applicable --
(k)(4) Products which have mechanically operated controls or keys shall comply with the following: The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound Not Applicable --

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Section 1194.24 Video and Multi-media Products
Voluntary Product Accessibility Template
Note: Adobe Captivate based training courses are covered here.
Criteria Support Level Remarks and Explanations
(a) All analog television displays 13 inches and larger, and computer equipment that includes analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that includes DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals. Not Applicable --
(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry. Not Applicable --
(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned. Not Applicable --
(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described. Not Applicable --
(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent. Not Applicable --

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Section 1194.25 Self-Contained, Closed Products
Voluntary Product Accessibility Template
Criteria Support Level Remarks and Explanations
(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product. Personal headsets for private listening are not Assistive Technology. Not Applicable --
(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required. Not Applicable --
(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with §1194.23 (k) (1) through (4). Not Applicable --
(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable --
(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime. Not Applicable --
(f) When products deliver voice output in a public area, incremental volume control shall be provided with output GIMlification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use. Not Applicable --
(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element. Not Applicable --
(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be provided. Not Applicable --
(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz. Not Applicable --
(j) (1) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls. Not Applicable --
(j)(2) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor. Not Applicable --
(j)(3) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 46 inches maximum and 15 inches minimum above the floor. Not Applicable --
(j)(4) Products which are freestanding, non-portable, and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane. Not Applicable --

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Section 1194.26 Desktop and Portable Computers
Voluntary Product Accessibility Template
Criteria Support Level Remarks and Explanations
(a) All mechanically operated controls and keys shall comply with §1194.23 (k) (1) through (4). Not Applicable --
(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with §1194.23 (k) (1) through (4). Not Applicable --
(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided. Not Applicable --
(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards. Not Applicable --

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Section 1194.31 Functional Performance Criteria
Voluntary Product Accessibility Template
Note: This section covers all GIM components including the GIM web UI, the Infocus Java application and the InFocus Toolbar for InternetExplorer.
Criteria Support Level Remarks and Explanations
(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be provided. Supports GIM Web supports the technical requirements of Section 508 and allows full access for users with no vision. Users without vision typically rely on keyboard access, textual equivalents, form fields that provide explicit labels/title, and other structural markup such as correct data table, list, and heading elements.
(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be provided. Supports GIM Web, InFocus, and the InFocus toolbar provide support for low vision users by following high contrast mode set in the OS, by honoring browser color settings, supporting zooming in the browser, and being compatible with screen magnification software. These settings and assistive technologies are often used by people with low vision.
(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be provided Supports Sound is not utilized or required for any features within GIM.
(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be provided. Supports Sound is not utilized or required for any features within GIM.
(e) At least one mode of operation and information retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided. Supports GIM does not require user speech in any way.
(f) At least one mode of operation and information retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided. Supports All GIM Web functionality is possible without fine motor control or simultaneous action. GIM Web can be used completely with voice recognition software, on-screen keyboards, and from the keyboard. AccessKeys are provided for common features, skip navigation links are present and GIM web is compatible with assistive technology used by people with mobility impairments.

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Section 1194.41 Information, Documentation and Support
Voluntary Product Accessibility Template
Criteria Support Level Remarks and Explanations
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge. Supports Upon request, alternate, accessible formats of any documentation will be supplied by SSB at no additional charge. Please contact for additional information: Info@gim.net.
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Supports Upon request, alternate, accessible formats of any documentation will be supplied by GIM at no additional charge. Please contact for additional information: Info@gim.net.
(c) Support services for products shall accommodate the communication needs of end-users with disabilities. Supports GIM provides support services in multiple accessible formats. For phone, web based forms, email, instant message, and TTY relay methods are provided as support options. Please contact for additional information: info@gim.net
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